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Nov
22
Acuant's US offices will be closed for the US Thanksgiving holiday
Posted by Karen Potvin on 22 November 2017 11:17 AM
Acuant's US offices will be closed on Thursday, November 23rd and Friday, November 24th in observance of the US Thanksgiving holiday. Technical support will not be available during this period. If you do encounter a support issue, please submit a ticket via this website and a support representative will get back to you as soon as our offices reopen on Monday, November 27th. Thank you for your business.
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Nov
22
AssureID Sentinel V5.1 is available for download
Posted by Karen Potvin on 22 November 2017 10:19 AM

Acuant is pleased to announce the general availability of AssureID Sentinel V5.1

Due to the number of functional changes in the release, this release is being shipped as a full release only.    An update (EXE)  to upgrade to this version from a previous version will not be available.

This release includes the latest November AssureID Document library  update (version 17.11.09.25).   If you install AssureID V5.1.10 you do not need to also install the November library update.

The i-Dentify Drivers have also been updated to version 2.11.4.

If you are a partner or direct a customer, you may download this update by logging in to the Acuant Technical  Support website (http://support.acuantcorp.com) and clicking on the Downloads button.  If you have purchased through a partner, please contact your partner directly. If the files are not available when you click the Downloads button, please contact Acuant Technical Support by phone at (213)-867-2625 or by submitting a support ticket.

To download and view the release notes, click on AssureID Sentinel V5.1.10 Release Notes.pdf   (Adobe Acrobat is required).

To download the full install, click on AssureID_V5.1.10.zip to begin the download.   

Alternatively, you can use the MSI installer, AssureID_Sentinel_v5.1.10_Install.msi , if you have all the required prerequisites.  The MSI installer does not include the i-Dentify Drivers.

 

As always, please be sure to test your application thoroughly against this release before deploying it in a production environment. We welcome and solicit your feedback to keep AssureID the leading solution for identity document authentication.  If you have any questions, comments, or encounter any issues with release, please submit a support ticket or call (213)-867-2625, Monday through Friday, 8:00am to 8:00pm US Eastern Time.


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Nov
20

Acuant is pleased to announce the general availability of AssureID Sentinel Document Library update for NOVEMBER  - version v17.11.09.25

Important Note: This library only release is supported only with AssureID Sentinel version 5.0.103 or later.  You must first install and activate AssureID Sentinel version 5.0.103.  DO NOT install this library update if you are using a version prior to 5.0.103 as this will cause AssureID to become inoperable.   

The software maintenance for the license key must be valid.  If the software maintenance has expired prior to November 9, 2017, the maintenance must be renewed before you can use this latest library version. 

If you are a partner or direct a customer, you may download this update by logging in to the Acuant Customer Support website (http://support.acuantcorp.com) and clicking on the Downloads button.  If you have purchased through a partner, please contact your partner directly. If the files are not available when you click the Downloads button, please contact Acuant Technical Support by phone at (213)-867-2625 or by submitting a support ticket.

To download and view the release notes, click on AssureID Library v17.11.09.25 Release Notes.pdf   (Adobe Acrobat is required).

To download the library update, click on AssureID_Document_Library_v17.11.09.25.msi   to begin the download.

To download the complete list of documents supported in the library, click on AssureID Document Library v17.11.09.25.pdf  to begin the download.

 

If you have any questions, comments, or encounter any issues with update, please submit a support ticket or call (213)-867-2625, Monday through Friday, 8:00am to 8:00pm US Eastern Time.


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Oct
30
First time using this Support Portal?
Posted by Alexi Georghiou on 30 October 2017 10:36 AM

Hello and thank you for registering onto the Support Portal.

This Portal serves two main functions:

1. You can use this portal to submit a ticket and monitor its progress.

2. You can download our latest software version.

If you click on the download button and nothing comes up please submit a ticket and let us know which software

you need and the name of the application you will be using the software with. If you have purchased a scanner

please let us know which brand and model.

 

Thanks again and welcome to Acuant Support Portal.


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Oct
30
AcuFill SDK 10.14.0401 is now available for download
Posted by Alexi Georghiou on 30 October 2017 10:26 AM

Acuant is pleased to announce the release of AcuFill SDK 10.14.0401.

If you are a partner or direct customer, you may download this update by logging in to the Acuant Customer Support website (http://support.acuantcorp.com) and clicking on the Downloads button.  If you have purchased through a partner, please contact your partner directly. If the files are not available when you click the Downloads button, please contact Acuant Technical Support by phone at (213)-867-2625 or by submitting a support ticket.

To download and view the release notes, click on "AcuFill SDK Release Notes 10.14.04.pdf "  (Adobe Acrobat is required).

To download the SDK, click on "sdk_setup_is.exe"  to begin the download.

If you have any questions, comments, or encounter any issues with the release, please submit a support ticket or call (213)-867-2625, Monday through Friday, 8:00am to 8:00pm US Eastern Time.


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