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May
25
Acuant offices will be closed for the US Memorial Day holiday
Posted by Karen Potvin on 25 May 2018 09:01 AM
Acuant's offices will be closed on Monday, May 28th in observance of the US Memorial Day holiday. Technical support will not be available on this day. If you do encounter a support issue, please submit a ticket via this website and a technical support engineer will get back to you as soon as our offices reopen on Tuesday, May 29th.  Thank you for your business.
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May
11

Acuant is pleased to announce the general availability of AssureID Sentinel Document Library update for MAY  - version v18.05.11.41

Important Note: This library only release is supported only with AssureID Sentinel version 5.0.103 or higher.  You must first install and activate AssureID Sentinel.  DO NOT install this library update if you are using a version prior to 5.0.103 as this will cause AssureID to become inoperable.   

The software maintenance for the license key must be valid.  If the software maintenance has expired prior to May 11, 2018, the maintenance must be renewed before you can use this latest library version. 

If you are a partner or direct a customer, you may download this update by logging in to the Acuant Technical Support website (https://support.acuantcorp.com) and clicking on the Downloads button.  If you have purchased through a partner, please contact your partner directly. If the files are not available when you click the Downloads button, please contact Acuant Technical Support by phone at (213)-867-2625 or by submitting a support ticket.

For instructions on installing the library update, and a list of changes in this release, click on AssureID Library V18.05.11.41 Release Notes.pdf   to begin the download.

To download the library update, click on AssureID_Document_Library_v18.05.11.41.msi   to begin the download.

To download the complete list of documents supported in the library, click on AssureID_Document_Library v18.05.11.41.pdf  to begin the download.

 

If you have any questions, comments, or encounter any issues with update, please submit a support ticket or call (213)-867-2625, Monday through Friday, 8:00am to 8:00pm US Eastern Time.


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Mar
19
First time using this Support Portal?
Posted by Alexi Georghiou on 19 March 2018 04:07 PM

Hello and thank you for registering onto the Support Portal.

This Portal serves two main functions:

1. You can use this portal to submit a ticket and monitor its progress.

2. You can download our latest software version.

If you click on the download button and nothing comes up please submit a ticket and let us know which software

you need and the name of the application you will be using the software with. If you have purchased a scanner

please let us know which brand and model.

For a detailed guide please click here.

Thanks again and welcome to Acuant Support Portal.


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Mar
6
AssureID Sentinel V5.1.23 is available for download
Posted by Karen Potvin on 06 March 2018 03:57 PM

Acuant is pleased to announce the availability of AssureID Sentinel V5.1.23

To download and view the release notes, click on AssureID Sentinel V5.1.23 Release Notes.pdf   

Important:  After you install AssureID Sentinel V5.1.23, please be sure to also download and install the latest document  library (version 18.02.15.35).   

The software maintenance for the license key must be valid.  If the software maintenance has expired prior to March 5, 2018, the maintenance must be renewed before you can use this latest library version. If you are a partner or direct a customer, you may download this update by logging in to the Acuant Technical  Support website (https://support.acuantcorp.com) and clicking on the Downloads button.  If you have purchased through a partner, please contact your partner directly. If the files are not available when you click the Downloads button, please contact Acuant Technical Support by phone at (213)-867-2625 or by submitting a support ticket.

 

To download the full install, click on AssureID_V5.1.23.zip   

To download the latest library release, click on AssureID_Document_Library_18.02.15.35.msi  

Alternatively, you can use the MSI installer, AssureID_Sentinel_V5.1.23_Install.msi , if you have all the required prerequisites.  Note that the MSI installer does not include the i-Dentify Drivers.

 

As always, please be sure to test your application thoroughly against this release before deploying it in a production environment. We welcome and solicit your feedback to keep AssureID the leading solution for identity document authentication.  If you have any questions, comments, or encounter any issues with release, please submit a support ticket or call (213)-867-2625, Monday through Friday, 8:00am to 8:00pm US Eastern Time.


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Oct
30
AcuFill SDK 10.14.0401 is now available for download
Posted by Alexi Georghiou on 30 October 2017 10:26 AM

Acuant is pleased to announce the release of AcuFill SDK 10.14.0401.

If you are a partner or direct customer, you may download this update by logging in to the Acuant Customer Support website (https://support.acuantcorp.com) and clicking on the Downloads button.  If you have purchased through a partner, please contact your partner directly. If the files are not available when you click the Downloads button, please contact Acuant Technical Support by phone at (213)-867-2625 or by submitting a support ticket.

To download and view the release notes, click on "AcuFill SDK Release Notes 10.14.04.pdf "  (Adobe Acrobat is required).

To download the SDK, click on "sdk_setup_is.exe"  to begin the download.

If you have any questions, comments, or encounter any issues with the release, please submit a support ticket or call (213)-867-2625, Monday through Friday, 8:00am to 8:00pm US Eastern Time.


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Jun
22
Welcome to the AssureTec Customer Support Website
Posted by Glenn Larson on 22 June 2011 04:24 PM

AssureTec is proud to announce the launch of their online Customer Support website.  This portal will allow AssureTec's partners, integrators, and customers to:

  • Access online support resources
  • Search our online knowledgebase
  • Communicate with AssureTec customer support representatives
  • Download the latest AssureTec software
  • Stay abreast of happenings, including new releases, product updates, and other announcements

In order to access the Customer Support website, you must click the Register button to register.  If you have questions or problems accessing the website, please contact AssureTec Customer Support at (603) 641-8443.


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